PROFESSIONAL ACHIEVEMENT IN THE SUPERIOR PERFORMANCE OF HIS DUTIES WHILE SERVING AS NURSE MANAGER OF RECRUIT SICKCALL CLINIC AND DIVISION OFFICER OF THE STAFF EDUCATION AND TRAINING DEPARTMENT AT THE FEDERAL HEALTHCARE CENTER (FHCC), NORTH CHICAGO, ILLINOIS, FROM SEPTEMBER 2012 TO APRIL 2015. DURING THIS PERIOD, LIEUTENANT RANDALL NORMAN FACILITATED THE TREATMENT AND HEALTH OF OVER 20,000 RECRUIT PATIENTS. HIS INNOVATIVE AND DYNAMIC FACILITATION OF TRAINING CONTRIBUTED TO MULTIPLE TRAINING EVOLUTIONS AND LED TO A TOTAL SAVINGS OF OVER SIXTY THOUSAND DOLLARS IN EMPLOYEE TRAVEL AND ONE THOUSAND MAN HOURS. ADDITIONALLY, HE WAS RECOGNIZED AS JUNIOR OFFICER OF THE QUARTER DUE TO HIS EXEMPLARY PERFORMANCE AS THE EMPLOYEE INCENTIVE SCHOLARSHIP COORDINATOR. HIS EFFORTS DIRECTLY LED TO THE ACQUISITION OF OVER TWO HUNDRED THOUSAND DOLLARS IN SCHOLARSIHPS FOR NINE FHCC EMPLOYEES, WHILE MANAGING AN ANNUAL BUDGET OF OVER ONE MILLION DOLLARS. MOREOVER, HIS MENTORSHIP AND ADVANCEMENT TRAINING CLASSES LED TO THE ADVANCEMENT OF THREE OF HIS JUNIOR SAILORS TO THE RANK OF PETTY OFFICER FIRST CLASS. LIEUTENANT NORMAN'S EXCEPTIONAL PROFESSIONAL ABILITY, INITIATIVE, AND LOYAL DEDICATION TO DUTY REFLECTED CREDIT UPON HIMSELF AND WERE IN KEEPING WITH THE HIGHEST TRADITIONS OF THE UNITED STATES NAVAL SERVICE.

---

MERITORIOUS SERVICE WHILE SERVING AS ASSISTANT SENIOR NURSE EXECUTIVE, OPERATIONAL HEALTH SUPPORT UNIT BREMERTON, WASHINGTON FROM 11 JUNE 2016 TO 23 AUGUST 2020. DURING THIS PERIOD, COMMANDER JULIE A. DEFRANCO'S LEADERSHIP IN THE PROVISION OF NURSING SUPPORT SERVICES TO 2,785 RESERVE COMPONENT PERSONNEL RESULTED IN A SUSTAINED OPERATIONAL READINESS OF 96 PERCENT, A ONE HUNDRED PERCENT COMPLETION RATE FOR ADVANCED CARDIAC LIFE SUPPORT AND TRAUMA NURSE CORPS TRAINING, AND A 90 PERCENT COMPLETION RATE FOR HOSPITAL CORPSMAN SKILLS BASIC. ADDITIONALLY, SHE COMPLETED 55 PHYSICAL HEALTH ASSESSMENTS WHICH RESULTED IN A COST AVOIDANCE OF 5,756 DOLLARS AND DIRECTLY CONTRIBUTED TO A MEDICAL READINESS RATE OF 85 PERCENT. HER SUPERIOR PERFORMANCE OF DUTY IS THE HALLMARK OF A CAREER DEVOTED TO ACCOMPLISHING BROAD AND DIVERSE TASKS AND HIGHLIGHTS THE CULMINATION OF 20 YEARS OF HONORABLE AND DEDICATED NAVAL SERVICE. COMMANDER DEFRANCO'S DISTINCTIVE ACCOMPLISHMENTS, UNRELENTING PERSEVERANCE AND STEADFAST DEVOTION TO DUTY REFLECTED GREAT CREDIT UPON HERSELF AND WERE IN KEEPING WITH THE HIGHEST TRADITIONS OF THE UNITED STATES NAVAL SERVICE.

---

MERITORIOUS SERVICE WHILE SERVING AS CLINIC NURSE MANAGER, PHARMACY DEPARTMENT, U.S. NAVAL HOSPITAL JACKSONVILLE, FLORIDA FROM NOVEMBER 2014 TO JANUARY 2019. AS CLINIC NURSE MANAGER, LIEUTENANT HARRISON GILES EXPERTLY MANAGED THE SURGICAL SERVICE LINE, COORDINATED OVER EIGHT THOUSAND OUTPATIENT ENCOUNTERS FOR SEVEN SURGEONS AND PROVIDED OVERSIGHT OF 456 SURGICAL CASES THAT GENERATED OVER ONE MILLION DOLLARS IN SURGICAL CARE. ADDITIONALLY, AS CRASH CART CHAIRMAN, HE DEVELOPED AN ELECTRONIC DATABASE TO IDENTIFY SUPPLY SHORTFALLS IN CRITICAL EMERGENCY CARTS, REDUCING ERRORS BY OVER FIFTY PERCENT AND IMPROVING EMERGENCY RESPONSE CAPABILITIES. FURTHER, HE LED A MULTI DISCIPLINARY TEAM THAT IMPLEMENTED THE BUREAU OF MEDICINE AND SURGERY'S NURSING CLINICAL CORE COMPETENCY PROGRAM FOR 150 STAFF MEMBERS, IMPROVING TRAINING COMPLIANCE FROM 65 PERCENT TO 90 PERCENT IN LESS THAN SIX MONTHS. BY HIS NOTEWORTHY ACCOMPLISHMENTS, PERSEVERANCE, AND DEVOTION TO DUTY, LIEUTENANT GILES REFLECTED CREDIT UPON HIMSELF AND UPHELD THE HIGHEST TRADITIONS OF THE UNITED STATES NAVAL SERVICE.

---

FOR MERITORIOUS SERVICE WHILE SERVING AS DIVISION OFFICER, OBSTETRICS AND GYNECOLOGY CLINIC, U.S. NAVAL HOSPITAL TWENTYNINE PALMS, CALIFORNIA FROM JULY 2017 TO MARCH 2020. AS CLINIC NURSE MANAGER, LIEUTENANT ELIZABETH WARD EXPERTLY MANAGED THE OUTPATIENT SERVICE LINE, COORDINATED 12,200 OUTPATIENT ENCOUNTERS FOR SIX PROVIDERS AND PROVIDED OVERSIGHT OF 177 SURGICAL CASES THAT GENERATED OVER ONE MILLION DOLLARS IN SURGICAL CARE. IN ADDITION, AS SEXUAL ASSAULT MEDICAL FORENSIC EXAMINER (SAMFE), SHE SUPERVISED THE EFFORTS OF 13 SAMFE PROVIDERS AND 40 ASSISTANTS, ENSURING CONTINUOUS ACCESS TO CRITICAL SEXUAL ASSAULT MEDICAL FORENSIC EXAMS FOR OVER 25,000 BENEFICIARIES. SHE MAINTAINED SAMFE TEAM READINESS THROUGH MONTHLY MULTI DISCIPLINARY DRILLS AND TRAININGS, CASE PEER REVIEW, AND THE RECRUITMENT OF NEW PERSONNEL, RESULTING IN NO DISCREPANCIES DURING THE SAMFE PROGRAM'S MEDIG MOCK INSPECTION. MOREOVER, AS CLINIC BUSINESS MANAGER, SHE ASSISTED WITH THE IMPLEMENTATION OF THE SAME DAY CONTRACEPTIVE CLINIC, RESULTING IN INCREASED ACCESS TO CARE FOR BIRTH CONTROL PRODUCTS AND A THIRTY PERCENT REDUCTION IN CLINIC WAIT TIMES. LIEUTENANT WARD'S DISTINCTIVE ACCOMPLISHMENTS, UNRELENTING PERSEVERANCE AND STEADFAST DEVOTION TO DUTY REFLECTED CREDIT UPON HERSELF AND WERE IN KEEPING WITH THE HIGHEST TRADITIONS OF THE UNITED STATES NAVAL SERVICE.