Served as HEALTH BENEFITS ADVISOR at Naval Branch Health Clinic, Athens, Georgia. Provided exceptional TRICARE PROGRAM MANAGEMENT, flawlessly processing more than 800 referrals, over 200 PCM changes, and processed $200,000 in MEDICAL CLAIMS.

ASSISTED IN THE COORDINATION OF SPECIALTY CARE FOR 60 ARMY AND NATIONAL GUARDSMEN IN THE WARRIOR TRANSITIONING PROGRAM.

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HM2 Ford efficiently assumed the role of Health Benefits advisor, a position normally held by a GS-11, and conducted daily interactions with over 11,000 beneficiaries relating to their benefits and insurance inquiries.

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As an integral part of the success of the Patient Advocacy center, HM2 Ford helped develop and present the Tricare for Life briefing, educating over 1,000 beneficiaries on their transition to medicare. He led the command initiative to recapture over 2,500 beneficiaries, saving the command an estimated $1,000,000. As HBA and subject matter expert, HM2 Ford conducted 18 base indoctrination briefings on benefits and eligibility. HM2 Ford was appointed as NDEA for Tricare Prime Travel, handling over 200 travel claims with zero discrepancies this FY.