IT2 successfully took charge of and led the N6 Helpdesk Department as Helpdesk Supervisor. Directed members towards completing tasks given by CTF76 Staff, ranging from newly Enlisted personnel to the Rear Admiral himself. IT2 submitted 58 Trouble Tickets, requested 12 PIN Resets, requested and received Token Credentials for 16 new check-ins, and troubleshot both hardware and software difficulties for the Staff members in CTF76. As the Primary VTC Coordinator, IT2 successfully created 6 Confirmation Request forms for establishing VTC Bridges across the 7th Fleet, with both U.S. Military and Allies, and set up a total of 86 Video Teleconferences.

---

**OUTSTANDING LEADER AND TALENTED TECHNICIAN IMPROVING DEPARTMENTAL PROCESSES!**

HELPDESK TECHNICIAN. As a helpdesk technician, IT3 Fontenot managed and resolved issues regarding user accounts of 173 personnel. Also troubleshot hardware and software issues of 200 computers and found solutions to problems affecting assets that are critical to completing the mission.
DRIVEN LEADER. IT3 Fontenot trained others within the rate on essential concepts and topics of the job. Instructed 5 sailors on the basics of Networking, network Switch basics, Router basics, CCNA, and A+
DEDICATED WORKER. IT3 Fontenot spent 168 hours total troubleshooting, maintaining, and managing the two TMIP laptops on board with 7 applications. As a result, the medical department can schedule appointments, manage prescriptions, and handle patients and report essential information back to Individual Medical Readiness (IMR).

**IT3 CONTINUOUSLY OUTPERFORMS HIS PEERS AND HAS MY HIGHEST RECOMMENDATION FOR PROMOTION**

---

***TOP NOTCH PERFORMER! CONSISTENTLY PRODUCES SUPERIOR RESULTS!***

MOTIVATED ADMINISTRATOR: As Information Systems Security Officer (ISSO), spearheaded the mitigation of 10,450 threat events, remedied 18,740 critical vulnerabilities, and validated approval for 89 Joint Worldwide Intelligence Communications System (JWICS) user accounts, maintaining information security compliance across 263 network devices, resulting in the continuity of C6F operations.
MISSION FOCUSED: As Communication Watch Officer, CTM2 configured and installed 46 assets, conducted 140 hours of VTC and help desk troubleshooting for 12 mission critical circuits, resolved 27 trouble tickets, unlocked 62 accounts resulting in 100% JWICS connectivity for war fighters across the Sixth Fleet AOR for operations worldwide.
SUPERB MENTOR: Dedicated 240 man hours of training to four sailors on watch standing procedures resulting in one Communication Watch Officer qualification, four KMI ,and four help desk technician qualifications, increasing the watch bill readiness by 25%.

**CTM2 ANTHONY OUT PERFORMS SEASONED FIRST CLASSES! HAS MY STRONGEST RECCOMMENDATION FOR PROMOTION!**